Destinations and carriers
We ship from Madrid to mainland Spain and mainland Portugal, using Correos and InPost. We do not currently ship to the Balearic Islands, Canary Islands, Ceuta or Melilla. Availability for a specific address or delivery service depends on the zones and methods offered during checkout.
Delivery and preparation
For in-stock items, the estimated delivery time is 4–5 working days. Saturdays, Sundays and public holidays are not working days. This is an estimate, not a guaranteed delivery date.
Some figures may be made to order. Additional preparation time must be shown on the product page or confirmed with you before accepting the purchase. An item still to be made may take longer than an in-stock item.
If a problem affects an agreed delivery, we will inform you and your statutory rights remain available. A delay does not allow us to change an accepted delivery time unilaterally.
Charges
Shipping charges depend on the address and available method under the store’s shipping rules. The charge appears before payment and is included in the order total. Each destination has its own rate; no free-shipping threshold is currently published.
If no validated delivery method exists for an address, the purchase cannot be completed. Contact compras@perrosterrier.es about coverage.
Receiving your order
Check your address and contact details before ordering. If you notice an error later, tell us promptly so we can check whether it can still be corrected. For collection-point deliveries, follow the carrier’s instructions and collection deadline.
If an item arrives damaged, retain the packaging and, if possible, send pictures of the parcel and figure with the order number to compras@perrosterrier.es. Pictures help resolve the issue but are not a requirement that removes your legal rights.
Updated: 15 October 2026.
Delivery to mainland Portugal
Shipping to mainland Portugal costs €9.90 per order, including applicable taxes. The charge appears when you select Portugal at checkout and is confirmed with your order total before payment. Orders are shipped through Correos. We do not deliver to Madeira or the Azores. The estimated delivery time is 4–5 working days, subject to availability; if a figure needs to be made, we will tell you the lead time before confirming the purchase.
We currently apply Spanish VAT at origin to consumer sales to mainland Portugal under the tax regime applicable to our business. Included VAT is shown when you review your order.