Changing your mind
For distance purchases of standard figures, you may withdraw within 14 calendar days of receiving them, without giving a reason. Email compras@perrosterrier.es with your name and order number, or send another clear statement using our published contact details.
After notifying us, you have a further 14 calendar days to return the figure. You pay the direct cost of return shipping. Pack it securely. Handling beyond what is necessary to establish its characteristics may lead to a deduction for diminished value.
Intact original packaging is not a requirement for exercising this right. Making a standard figure to order does not, by itself, make it personalised or remove the right to withdraw.
Return address
Angel Alvarez · PerrosTerrier
Emiliana de Zubeldía, 6 — 28320 Pinto, Madrid, España
We recommend contacting us first to identify and coordinate the return; prior authorisation is not required to exercise withdrawal. Do not address your parcel to Correos or InPost as the recipient.
Refunds
We refund the amount due, including initial standard delivery costs where applicable, through the same payment method unless you expressly agree otherwise. The extra charge for a more expensive delivery chosen by you is not refunded. The maximum period is 14 calendar days from your withdrawal notice; we may withhold the refund until receiving the goods or evidence of return, whichever comes first.
Damage, incorrect items or lack of conformity
Contact compras@perrosterrier.es with the order number and issue. We do not make customers pay costs that legally belong to the seller when resolving a lack of conformity. The customer-paid change-of-mind return rule does not apply to these cases.
New goods have the applicable legal guarantee. In Spain, the seller is responsible for lack of conformity becoming apparent within three years of delivery. The legally appropriate remedies apply, together with mandatory rights in the consumer’s country of residence. Damage caused by misuse is not, by itself, an original defect.
Optional withdrawal form
You may use this wording, but it is not compulsory:
To Angel Alvarez · PerrosTerrier, Emiliana de Zubeldía, 6 — 28320 Pinto, Madrid, España, compras@perrosterrier.es: I notify withdrawal from the purchase of the following figure: ____. Order number: ____. Purchase date: ____. Receipt date: ____. Consumer’s name and address: ____. Date: ____. Signature, only for a paper notice: ____.
Updated: 7 October 2026.